Spam blocking in htaccess

[Administrator]

That code assumes that Bytespider will always be on an Amazon server, which of course it may not be.

Also see the PM I sent

[Rickf1985]

I can't seem to get anyone at Kualo to talk to me. I have a salesperson named Bryan that has been answering my e-mails with those very vague answers so far. Always him. I sent one this morning, I was ready to sign up today. I asked if the multi year pricing was a promo or their standard pricing. I also asked that if I went for one year so I could feel them out would I then be able to still get the multiyear discount. That was 10:00 this morning, It is ot 8:00 at night and no answer. So I just sent him another e-mail. We will see where this one goes. I wish I could talk to someone a little higher up the ladder but apparently not. I may sound a bit impatient but being a supervisor for 15 years at my last job I tend to not have patience with people who do not seem to care about their job or customers, or future customers.

Bryan, I sent you a message this morning asking some questions about the plans and I have not heard back from you yet. I want to use your service but it just seems to me that you might not want me there since I am possibly asking too many questions. Every time I have inquired it has been 24 hours before I get a reply. I worry that if I go with your service and I have a technical issue and I need help I will be down for a minimum of 24 hours before I get someone to get back to me. Are you based in the US or in the UK? I can understand if in the UK because of the time difference but if in the US then maybe I need to look elsewhere. I sent that message this morning at 09:55 am, 10 hours ago.

Rick Faunce

[Rickf1985]

Got a response from Kualo this morning. This time from someone different and this time I actually got some real information!! Must have still been a salesperso since they were trying to upsell to a higher level but still, that is their job. Good info this time and what I wanted to hear. Just a couple more minor questions about what is done during the transfer since one of the answers to my questions involved php config. Once that is answered I will be moving ahead.

[Administrator]

Sorry for the late reply but we have been out all day.

I'm glad you are finally getting somewhere with the Kualo support, Like everything I guess its finding the right person to answer your questions, after all we can not be an expert on everything.

As I said before, you can always move up to a bigger package as and when you need to so I can not see any point in doing so at the start. To me your cPanel stats look like the smallest package will be enough especially as you are only hosting one site (but as I say servers are not my speciality)

I don't know if you have seen, but if you take 3 years worth of hosting (A big step I know) they will add 6 months extra https://www.kualo.co.uk/webhosting/webs ... er-service I did that when I moved, plus of course there is their 60 day money back guarantee should you not be satisfied. (apologies if I sound like a salesman, I'm just a very satisfied customer)

One more point, if you get them to do the site transfer make sure that they realise you do not want them (or rather Softaculous) to update the board as they will cause you issues in the future. Far better to update the board yourself

[Rickf1985]

I will be sure to point that out, I will ask why later. From what they have sent me it looks like they import the CP over in it's entirety. So everything will be the same. I hope that will not be an issue. I have pointed out to them the problems I have been having with hostpapa and you and the others on the forum have not seen any issues on my site. Other than the spider problems.

[Administrator]

it looks like they import the CP over in it's entirety.

In that case there shouldn't be any issues, but it would be best to check after you have moved.

The phpBB code that Softaculous uses has been altered by them, so its not identical to the real version available on phpBB.com Also as I understand the process it does a full file delete/replacement so any changes you have made (eg logo and the links in your header) will be removed, and I don't know what will happen to your custom style.

Plus phpBB will no longer be able to offer support because we don't know what changes they have made.

[Rickf1985]

Ok, It is all transferred over with the exception of the domain. Still waiting on that but from what I am told, after I changed the Name server A in the hostpapa setup it is now directing to Kualo.

[Administrator]

Its usually pretty fast, but can take up to 24 hours (the normal default period of time when no one really knows )

Hope you find Kualo lives up to my buildup

[Rickf1985]

They were doing great right up until I got that Excess resources used note in the resources tab. I inquired about it and they took almost 24 hours to get back to me and said they wanted me to integrate Mediawiki into the litespeed and gave me some directions on how to do it. I looked over the directions and I cannot even find the files they want me to modify and the modifications are rather complex. I have noticed that their "sit back and relax" spiel about the migration does not really work. They want you to do most of the work. That is fine with me up to a point because I want to learn but some of this stuff is beyond me. I told them that this time I was not comfortable with what they were asking me to do so their suggestion was to ask the mediawiki team for help. They also want me to make some php changes and suggested that maybe I get some help with that. So you will be hearing from me on that once I get this other stuff figured out.

[Administrator]

I didn't even think about mediawiki as being an issue as my knowledge is limited to phpBB so I am afraid I will be of no help there and you will have to rely on them for support.

The other option (and I do not know how feasible it will be for you) is to make your own page using the pages extension so that everything is kept within the phpBB framework.